Policies & Terms

Clear pricing, no surprises.

• All quotes are based on the information available at the time of assessment

• Quotes are valid for 14 days unless otherwise stated

• Final pricing may vary if site conditions differ from the original assessment

• Any variations will always be discussed and approved before proceeding

We do not carry out additional work without your approval.

What to expect on installation day.

• A confirmed installation date and time window will be provided

• A licensed plumber will attend your property

• Access must be available to relevant areas (kitchen, plumbing, external connections)

Customer responsibilities:

• Ensure clear and safe access to installation areas

• Notify us of any known plumbing issues before installation

• Secure pets where required

If access is not available, the appointment may need to be rescheduled.

Simple and secure.

• Payment terms are outlined on your quote or invoice

• A 50% deposit will be required to secure your installation

• Final payment is due upon completion unless otherwise agreed

Accepted payment methods will be listed on your invoice.

Flexible, with respect for time.

• Please provide at least 24 hours’ notice for any changes

• Late cancellations may incur a call-out fee

• Missed appointments or no-shows may be charged a service fee

This ensures we can manage our schedule fairly for all customers.

Confidence in every system we install.

• 5 year Manufacturer warranty applies to all filtration systems

• Installation workmanship is covered under warranty

• Warranty periods vary depending on the system

Please note:

• Warranty does not cover misuse, neglect, or lack of maintenance

• Filters and consumables are not covered under long-term warranty

If something doesn’t seem right, contact us and we’ll guide you through the next steps.

Keep Your System Performing at Its Best

Regular servicing protects performance, water quality, and the long-term life of your system.

• Most systems require annual filter replacements

• We’ll remind you when servicing is due

• Aquarius can handle all required maintenance for you

• Annual servicing helps protect your warranty coverage and keeps everything running as it should

Simple, stress-free, and fully looked after.

Clear expectations.

• We are not responsible for pre-existing plumbing issues

• We are not liable for damage caused by undisclosed conditions

• Water quality outcomes may vary based on external supply factors beyond our control

All work is carried out with care, professionalism, and industry standards.

Your information is handled with care.

• Personal information is collected only to provide our services

• We do not sell or share your data with third parties

• Information may be used for bookings, communication, and service updates

You may request access to or removal of your data at any time.

Using our website.

• Content is provided for general information and may change without notice

• We aim to keep all information accurate but do not guarantee completeness

• The website must be used for lawful purposes only

If you're unsure about anything, we’re here to help.

👉 Book a call or send us a message — we’ll walk you through everything.