Policies & Terms

Clear pricing, no surprises.

• All quotes are based on the information available at the time of assessment

• Quotes are valid for 14 days unless otherwise stated

• Final pricing may vary if site conditions differ from the original assessment

• Any variations will always be discussed and approved before proceeding

We do not carry out additional work without your approval.

What to expect on installation day.

• A confirmed installation date and time window will be provided

• A licensed plumber will attend your property

• Access must be available to relevant areas (kitchen, plumbing, external connections)

Customer responsibilities:

• Ensure clear and safe access to installation areas

• Notify us of any known plumbing issues before installation

• Secure pets where required

If access is not available, the appointment may need to be rescheduled.

Simple and secure.

• Payment terms are outlined on your quote or invoice

• A deposit may be required to secure your installation

• Final payment is due upon completion unless otherwise agreed

Accepted payment methods will be listed on your invoice.

Flexible, with respect for time.

• Please provide at least 24 hours’ notice for any changes

• Late cancellations may incur a call-out fee

• Missed appointments or no-shows may be charged a service fee

This ensures we can manage our schedule fairly for all customers.

Confidence in every system we install.

• Manufacturer warranties apply to all filtration systems

• Installation workmanship is covered under warranty

• Warranty periods vary depending on the system

Please note:

• Warranty does not cover misuse, neglect, or lack of maintenance

• Filters and consumables are not covered under long-term warranty

If something doesn’t seem right, contact us and we’ll guide you through the next steps.

Keep your system performing at its best.

• Regular filter replacements are required for optimal performance

• Maintenance schedules will be recommended at installation

• Failure to maintain your system may impact performance and warranty

We can assist with reminders and servicing if needed.

Clear expectations.

• We are not responsible for pre-existing plumbing issues

• We are not liable for damage caused by undisclosed conditions

• Water quality outcomes may vary based on external supply factors beyond our control

All work is carried out with care, professionalism, and industry standards.

Your information is handled with care.

• Personal information is collected only to provide our services

• We do not sell or share your data with third parties

• Information may be used for bookings, communication, and service updates

You may request access to or removal of your data at any time.

Using our website.

• Content is provided for general information and may change without notice

• We aim to keep all information accurate but do not guarantee completeness

• The website must be used for lawful purposes only

If you're unsure about anything, we’re here to help.

👉 Book a call or send us a message — we’ll walk you through everything.